Refund and returns policy

Refund & Returns Policy

Effective Date: [Insert Date]

Thank you for choosing O2 Cylinderl By O2 For Everyone for your medical equipment needs.
We strive to provide safe, hygienic, and high-quality medical products and rental services.

Please read our Refund & Returns Policy carefully before placing an order or booking a rental.

1. General Policy

Due to the medical and hygiene-sensitive nature of our products, returns and refunds are subject to specific conditions outlined below.

Our products and services include:

  • BiPAP & CPAP Equipment
  • BiPAP/CPAP Rentals
  • Hospital Bed Rentals
  • Monitoring Devices & ICU Aids
  • Nebulizers
  • Oxygen Accessories
  • Oxygen Concentrator Rentals
  • Oxygen Concentrators
  • Oxygen Cylinder Rentals
  • Oxygen Cylinders (OxyKits)
  • Portable Oxygen Concentrator Rentals

2. Return Eligibility

Products may be eligible for return only if:

  • The wrong product was delivered
  • The product arrived damaged or defective
  • The product is unused and in original packaging
  • Return request is raised within [24/48/72] hours of delivery

For hygiene and safety reasons, used medical equipment and consumable accessories may not be eligible for return.

3. Non-Returnable Items

The following items are generally non-returnable unless defective upon delivery:

  • Used oxygen masks and tubing
  • Opened consumables
  • Sanitized medical devices after usage
  • Personal hygiene-related accessories
  • Customized or special-order equipment
  • Products damaged due to misuse or improper handling

4. Rental Equipment Policy

A. Rental Cancellation

  • Orders cancelled before dispatch may qualify for a partial or full refund.
  • Orders cancelled after dispatch may incur transportation and handling charges.

B. Early Return of Rental Equipment

  • Rental charges already paid are generally non-refundable.
  • Security deposits, if applicable, may be refunded after equipment inspection.

C. Damage to Rental Equipment

Customers are responsible for any damage caused by:

  • Misuse
  • Negligence
  • Unauthorized repairs
  • Physical damage beyond normal wear and tear

Repair or replacement costs may be deducted from the security deposit or billed separately.

5. Refund Process

Approved refunds will be processed through the original payment method within:

  • 7–14 business days for online payments
  • Bank processing timelines may vary

Cash-on-delivery refunds may be processed via bank transfer or store credit.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately with:

  • Order number
  • Photos/videos of the product
  • Description of the issue

We may arrange replacement, repair, or refund after verification.

7. Exchange Policy

Eligible products may be exchanged subject to:

  • Product availability
  • Inspection approval
  • Hygiene and safety checks

Additional charges may apply for upgraded equipment or premium models.

8. Delivery & Pickup Charges

Delivery, installation, pickup, and sanitization charges may be:

  • Non-refundable
  • Deducted from the refund amount where applicable

9. Refusal of Returns

We reserve the right to refuse returns or refunds if:

  • Products show signs of usage
  • Returned items are incomplete
  • Damage is caused by customer mishandling
  • Return request is made beyond the allowed period

10. Contact Us

For refund or return requests, please contact:

O2 Cylinderl By O2 For Everyone
Email: contact@o2foreveryone.com
Phone: +91 9007427926 | +91 8100334353
Address: 118B, South Sinthee Road, Sinthee, Kolkata, West Bengal – 700030
Website: https://o2cylinder.com/